FOR IMMEDIATE RELEASE
Mahdlo Executive Advisors Announces New Contact Center Operations Practice
Alexandria, VA – October 25, 2024 – Mahdlo Executive Advisors, a leading provider of strategic business solutions, is excited to announce the launch of its new Contact Center Operations practice. This new initiative aims to help organizations streamline their operations, enhance customer experiences, and drive efficiency through innovative solutions.
At the core of this practice is a new contact center accelerator. This accelerator assesses five key elements of your call center operations and provides a comprehensive assessment with recommendations on how to optimize your contact center operations. This practice will leverage Mahdlo's extensive network of executive advisors and industry experts to deliver tailored solutions that meet the unique needs of each client. Mahdlo will focus on key areas such as customer service, back-office operations, and technology support, providing clients with the insights and expertise needed to achieve their business goals. This accelerator is particularly beneficial for businesses with at least 50 agents, whether in-sourced, outsourced or both. by ensuring that they can maximize their operational efficiency and customer satisfaction.
"We are thrilled to introduce our new contact center practice, which will enable us to offer even more comprehensive support to our clients," said Frank Mona, Practice Lead and Executive Advisor at Mahdlo. "Our team is dedicated to helping organizations navigate the complexities of providing a bespoke customer experience. With my experience as an executive in contact center operations for AT&T, the State of Florida COVID hotline, and Sephora, I am confident in our ability to optimize your operations and deliver exceptional results."
Craig A Oldham, Managing Partner at Mahdlo, added, "The launch of our contact center practice represents a significant milestone for our company. We are committed to delivering exceptional value to our clients by combining our deep industry knowledge with innovative solutions. This new practice will allow us to better serve our clients and help them achieve their business objectives."
Mahdlo's BPO practice will also focus on optimizing contact center operations to improve ROI and enhance customer satisfaction. The practice will address common challenges such as declining customer satisfaction, high call abandonment rates, low first call resolution, and long average handling times. By conducting comprehensive audits and providing actionable insights, Mahdlo aims to eliminate the "red flags" that prevent a world-class customer experience.
For more information about Mahdlo's new BPO practice, please visit our website or contact our team.
About Mahdlo Executive Advisors
Mahdlo Executive Advisors is a leading provider of strategic business solutions, specializing in helping senior leaders tackle their toughest revenue challenges. From strategy to execution, Mahdlo brings together a nationwide network of executives from various industries to provide clients with results-driven solutions.
Contact:
Frank Mona, CRO
Mahdlo Executive Advisors
frank@mahdlo.net