Alexandria, VA – January 8, 2025 – Mahdlo Executive Advisors is excited to announce the launch of our new call center optimization practice, designed to help businesses enhance their customer service operations through the integration of AI-driven solutions.
Meeting the growing demand for seamless customer experiences and operational efficiency is more challenging than ever. At Mahdlo Executive Advisors, we blend traditional call center best practices with the power of AI to help our clients overcome these challenges.
Our approach, led by Frank Mona, our practice leader and Fractional CRO, is based on tested and proven methods that have delivered remarkable results, including a 25% improvement in QA scores, a 25% increase in agent retention, and a 10% reduction in average handling time (AHT). Frank Mona has successfully driven call center optimization for major organizations such as AT&T, the State of Florida, and Sephora.
Key benefits of our call center optimization practice include:
Our solutions are tailored to meet the unique needs of each organization. For example, we recently helped a global contact center cut costs by 20% while improving customer satisfaction scores.
"We are thrilled to offer this new practice to our clients," said Craig A Oldham, Managing Partner + CMO at Mahdlo Executive Advisors. "Our AI-driven approach not only improves operational efficiency but also enhances the overall customer experience."
Frank Mona added, "Our goal is to empower contact centers with the tools and insights they need to deliver exceptional customer service. By leveraging AI, we can streamline operations and provide agents with the support they need to excel in their roles."
For more information or to schedule a 15–20 minute call to explore how we can help your organization achieve similar results, please contact us.